Frequently Asked Questions
Everything you need to know about Uriage skincare, our shipping policies, and more.
What makes Uriage Thermal Water unique compared to other brands?
Uriage Thermal Water is unique because it is isotonic, meaning it respects the size and integrity of skin cells. It is naturally rich in mineral salts and trace elements, providing soothing, protective, and moisturizing benefits directly from the French Alps.
Are your products suitable for sensitive or allergy-prone skin?
Yes, all Uriage products are formulated under dermatological control and are specifically designed to meet the needs of sensitive skin. Many of our ranges are hypoallergenic, non-comedogenic, and fragrance-free.
How can I track my order once it has been placed?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy for skincare products?
We accept returns for unopened and unused products in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer international shipping?
Currently, we ship to most countries within Europe, North America, and selected regions in Asia. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure payment gateway.